Voted one of CIO Magazine’s Top 100 UK CIOs in 2016, Mark Evans may be best known as a visionary Head of IT who made Rider Levett Bucknall one of the first companies in the construction industry to implement a zero-infrastructure model.
To stay competitive, you need to provide your customers with memorable experiences. What was once considered “good enough” isn’t anymore. According to Forrester, 72% of businesses say improving the customer experience is their top priority, and many are reworking their approach. But to land that sale with today’s customer, you have to focus on the customer, not the sale itself.
With the web and social media’s ever-growing presence, your customers are more informed than ever. They’re experienced at competitive bidding and focused on value over price. They compare offerings and ask friends for personal experiences. And 3 out of 4 expect sales reps to understand their individual needs.
Want to stand out from the crowd this Small Business Saturday? To expand your business’s reach, you need a comprehensive digital plan. But before you’re buying tech or signing up for platforms, you need to know the best course to move forward.
At universities today, people rely on a wide range of specialized apps, from learning management systems to identity management solutions to research annotation tools. The question is: Do all of those tools work well together or are they slowing down workflows? In part two of our series on collaboration in higher education, we’ll look at how integrating existing tools with Dropbox Education can help faculty, staff, researchers, and students streamline the way they work.
According to Cirrus Insight, the average sales rep spends only two days per week selling and interacting with customers. How many more deals could a salesperson close with twice the time for selling activities? In the next several years, machine learning (ML) and artificial intelligence (AI) may help us answer that question. We’ll soon live in a world where machines can accurately predict which deals are most likely to close, how long they’ll take to close, and what actions to take at each step of the buyer’s journey.